Here’s
the detailed alignment of evidence and document sections supporting the
claim for “Baggage Fee at Gatwick EasyJet”, using Exhibits A
to N and Exhibits 1 to 34:
Alignment
of Exhibits with "Baggage Fee at Gatwick EasyJet"
|
Exhibit Reference |
Description |
Relevance to Claim |
|
Exhibit D |
EasyJet Additional Baggage Payment Receipt |
Demonstrates the £40 charge imposed at Gatwick Airport for
baggage that was believed to have been pre-paid via Trip.com but was
not reflected in EasyJet’s system due to mismanagement. |
|
Exhibit E |
EasyJet Supervisor Manager Computer Screenshot |
Provides evidence of the supervisor’s intervention and manual review,
which confirmed Trip.com's error in transmitting baggage details to
EasyJet. |
|
Exhibit F |
Trip.com Invoice of Purchases |
Reflects the original purchase, showing the payment made for baggage,
which was not properly registered with EasyJet by Trip.com’s platform. |
|
Exhibit G |
Text Version of Trip.com Invoice |
Simplified text version of Exhibit F & G, highlighting
discrepancies between what was paid for and what EasyJet recognized in their
system. |
Relevant Sections of the Document Supporting the Claim
|
Section Title |
Details Supporting "Baggage
Fee at Gatwick EasyJet" |
|
Outbound Journey: Gatwick Airport |
Describes the events at Gatwick Airport, where the claimant was charged
an additional £40 for baggage due to communication failures between Trip.com
and EasyJet. |
|
Analysis and Findings |
Identifies how Trip.com failed to accurately relay paid baggage
information to EasyJet, causing double payments for the same service. |
|
Customer Service Interactions |
Discusses the difficulties encountered while resolving the baggage fee
issue at Gatwick, including delays and additional payments required to
rectify the problem. |
Key Evidence from "Exhibits 1 to 34"
|
Exhibit # |
Details |
|
Exhibit 5 |
Screenshot of EasyJet supervisor’s system showing missing baggage
payment details due to Trip.com errors. |
|
Exhibit 15 |
Website text capturing inconsistencies between baggage allowances
reflected on Trip.com and EasyJet systems. |
|
Exhibit 19 |
Evidence of additional costs incurred at Gatwick due to discrepancies
in baggage information. |
Key Points of the Claim
This
structured overview ties the “Baggage Fee at Gatwick EasyJet”
claim to specific exhibits and document sections, creating a robust foundation
for the compensation request.