Here’s the detailed alignment of evidence and document sections supporting the claim for Baggage Fee at Gatwick EasyJet”, using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Baggage Fee at Gatwick EasyJet"

Exhibit Reference

Description

Relevance to Claim

Exhibit D

EasyJet Additional Baggage Payment Receipt

Demonstrates the £40 charge imposed at Gatwick Airport for baggage that was believed to have been pre-paid via Trip.com but was not reflected in EasyJet’s system due to mismanagement.

Exhibit E

EasyJet Supervisor Manager Computer Screenshot

Provides evidence of the supervisor’s intervention and manual review, which confirmed Trip.com's error in transmitting baggage details to EasyJet.

Exhibit F

Trip.com Invoice of Purchases

Reflects the original purchase, showing the payment made for baggage, which was not properly registered with EasyJet by Trip.com’s platform.

Exhibit G

Text Version of Trip.com Invoice

Simplified text version of Exhibit F & G, highlighting discrepancies between what was paid for and what EasyJet recognized in their system.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Baggage Fee at Gatwick EasyJet"

Outbound Journey: Gatwick Airport

Describes the events at Gatwick Airport, where the claimant was charged an additional £40 for baggage due to communication failures between Trip.com and EasyJet.

Analysis and Findings

Identifies how Trip.com failed to accurately relay paid baggage information to EasyJet, causing double payments for the same service.

Customer Service Interactions

Discusses the difficulties encountered while resolving the baggage fee issue at Gatwick, including delays and additional payments required to rectify the problem.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 5

Screenshot of EasyJet supervisor’s system showing missing baggage payment details due to Trip.com errors.

Exhibit 15

Website text capturing inconsistencies between baggage allowances reflected on Trip.com and EasyJet systems.

Exhibit 19

Evidence of additional costs incurred at Gatwick due to discrepancies in baggage information.

 

Key Points of the Claim

  1. Failure to Register Baggage Payment: Despite paying for baggage allowance on Trip.com, the information was not communicated to EasyJet, resulting in an additional £40 charge at Gatwick.
  2. Manual Resolution by Supervisor: EasyJet staff had to manually address the issue, confirming Trip.com's failure to provide accurate baggage details.
  3. Direct Financial Impact: The £40 payment was an unnecessary and avoidable expense caused solely by Trip.com’s mismanagement.
  4. Systemic Miscommunication: This incident highlights broader issues with how Trip.com coordinates critical booking information with partner airlines.

This structured overview ties the Baggage Fee at Gatwick EasyJet” claim to specific exhibits and document sections, creating a robust foundation for the compensation request.